FREQUENTLY ASKED QUESTIONS

Yes! You can create your own custom scarf using our custom design tool located here.

If you're an author or publisher looking for a large run of custom products, see our Author Merchandise Program.

Yes, we love to work with authors! For a minimum order of 50 or more items, Tori Tissell, the creator and designer of Storiarts, will work with you directly to create unique products that showcase your writing. Contact info@storiarts.com for more info. 

To access your rewards points, check your balance, and use rewards just do the following!

1. Access the Rewards Hub: Click on the "Gift" or "Rewards" button located in the bottom left corner of our website.
   
2. Sign In: Click on "Sign In" using the same email you used during checkout. You may need to confirm your sign-in with a passcode sent to your email.
   
3. Explore Your Account History: Upon signing in, your account history will be displayed first. For the Rewards Program, go back and click on the "Rewards" button once again.
   
4. Discover Your Points:Congratulations, you're now signed in! You'll be able to see your accumulated points, account activity, and more.
   
5. Earn and Redeem:
   Earn Points: Learn how to accumulate more points by exploring various activities and purchases.
   Redeem Rewards: Discover how to turn your points into exciting perks, such as free shipping or discount coupons.
   
6. Apply Code:Apply your coupon code at checkout in the 'discount code or gift card' window.

Yes! We use American-made fabrics and every item is printed and finished by hand in Portland, Oregon. This is how we ensure the highest quality for you. Some of our tees are imported from outside the U.S. but are designed and printed locally.

 We recommend spot treating (fabric stain remover wipes work great!) or a gentle wash cycle in cool water. Hang or lay flat to dry. Using a warm iron is OK.  

We always love to hear what our customers want next!  Please submit your ideas here.

We do indeed! Find him here.

Most out of stock items will be back within 1-3 weeks at the most.  Usually they are already in production before they go out of stock and so it’s often sooner than that. You can sign up to be notified when the item you want is back in stock on the item page.

Yes, we do! Visit this link to get more info.

We take data privacy seriously. You can read our privacy policy here.

Please contact us and we will do our very best to make things right. Our goal is happy customers!

Orders ship out within 1-3 business days unless otherwise specified in the product listing. You will receive an email and tracking number at the time of shipment.

Within the U.S., orders sent by First-Class Mail typically arrive within 2-5 business days. Shipping upgrades are available for purchase if a quicker delivery is needed.

Orders sent by Priority Mail’s 2- and 3-day service commitments are now extended to three and four days respectively.

Orders sent by Priority Mail Express are guaranteed for 1- or 2-day delivery.

We cannot accept responsibility for delays caused by the USPS or other shipping services and will not be able to reimburse shipping costs due to carrier delays.

Orders sent outside of the U.S. by First Class Mail International may take anywhere from 2-8 weeks to arrive. We cannot guarantee delivery dates for international orders as each country has different customs requirements. Shipping upgrades are available for purchase if a quicker delivery is needed.

Orders sent outside of the U.S. & Canada usually cannot be tracked past Los Angeles, the point at which they leave the States. Often you will be able to check your country's local postal website to see if your package is being tracked while it is in transit in your country.

Any applicable import duties are the responsibility of the buyer.

We are not responsible for delays caused by the USPS or other shipping services and will not be able to reimburse shipping costs due to carrier delays.

SPECIAL NOTE TO U.K. BUYERS: Occasionally U.K. buyers have had their packages spot-checked by the Royal Mail who will then charge you an £8 fee on top of VAT import duties before the package is delivered. This makes us sad, but unfortunately there's nothing we can do about it. If you're not willing to risk it, please let us know before we ship and we will refund your order. (For details see this page on the Royal Mail website.)

You will receive an email and tracking number at the time of shipment. Use the following links for more information on your package’s status from your specific carrier:

For all USPS orders, see these pages for service alerts and tracking.

For FedEx orders, see this page for current delays and shipping info.

For UPS orders, see this page for current delays and shipping info.

We want you to love your purchase! We will gladly provide free returns and exchanges on domestic orders within 30 days of purchase, unless otherwise stated at the time of purchase. Items must be unworn, unwashed, and in like-new condition.

Use our self-serve return portal, or email us at info@storiarts.comwith your order number to start your return or exchange. We will provide you a prepaid shipping label. Please note we do not refund the original shipping cost on returns; however, in the case of an exchange, your new item will be sent out at no cost to you.

For international orders, we will refund the cost of the product only. We do not refund the original shipping cost, and any return shipping fees, as well as any import fees or duties paid, are the responsibility of the customer. Due to the higher cost of shipping internationally, we also charge the shipping for sending an exchanged item. All returns must be started within 30 days of receiving the order.

Please return products to:

Storiarts
Attn: Returns
14910 SE Morning Way, Suite 202
Clackamas, OR 97015
U.S.A.

Please contact us at info@storiarts.com so that we can correct the error as soon as possible!