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General

Yes! You can create your own custom scarf using our custom design tool located here.

If you're an author or publisher looking for a large run of custom products, see our New Author Program.

Yes, we love to work with authors! For a minimum order of 50 or more items, Tori Tissell, the creator and designer of Storiarts, will work with you directly to create unique products that showcase your writing. Contact info@storiarts.com for more info. 

Yes! We use American-made fabrics and every item is printed and finished by hand in Portland, Oregon. This is how we ensure the highest quality for you. Some of our tees are imported from outside the U.S. but are designed and printed locally.

 We recommend spot treating (fabric stain remover wipes work great!) or a gentle wash cycle in cool water. Hang or lay flat to dry. Using a warm iron is OK.  

We always love to hear what our customers want next!  Please submit your ideas here.

This is one of our most popular requests and we’d love to add it to our collection one day! You can help us by registering your interest. In the meantime we have some other popular titles here.  We hope you find one you love!

Most out of stock items will be back within 1-3 weeks at the most.  Usually they are already in production before they go out of stock and so it’s often sooner than that. You can sign up to be notified when the item you want is back in stock on the item page.

Yes, we do! Visit this link to get more info.

We take data privacy seriously. You can read our privacy policy here.

Please contact us and we will do our very best to make things right. Our goal is happy customers!

Shipping

Orders ship out within 1-3 business days unless otherwise specified in the product listing. You will receive an email and tracking number at the time of shipment.

Domestic orders typically take 2-3 days to arrive once shipped.  

International orders typically take 2-3 weeks to arrive.  We cannot guarantee delivery date for international orders as each country has different customs requirements. 

Shipping upgrades are available for purchase if a quicker delivery is needed.

Any applicable import duties are the responsibility of the buyer. If this changes your decision, please contact us right away to cancel your order. We will happily refund you in full if your item has not already shipped.

Orders from outside of the U.S. & Canada usually cannot be tracked past Los Angeles. That is the point at which they leave the States. Often you will be able to check your country's local postal website to see if your package is being tracked while it is in transit in your country.

SPECIAL NOTE TO U.K. BUYERS: Occasionally U.K. buyers have had their packages spot-checked by the Royal Mail who will then charge you an £8 fee on top of VAT import duties before the package is delivered. This makes us sad, but unfortunately there's nothing we can do about it. If you're not willing to risk it, please let us know before we ship and we will refund your order. (For details see this page on the Royal Mail website.)

Returns

Yes! We will gladly provide free returns or exchanges on domestic orders within 14 days of purchase, unless otherwise stated at the time of purchase. Items must be unworn, unwashed, and in like-new condition.

We want you to love your purchase! We provide free returns and exchanges on domestic orders within 14 days of purchase provided it meets the requirements above.

Please contact us at info@storiarts.com so that we can correct the error as soon as possible.

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