Frequently Asked Questions
Do you do custom orders?
Yes! We are currently revamping our process for this. Stay tuned...
I love the books you have chosen but what I really want is a scarf with Harry Potter or To Kill A Mockingbird, or...
Unfortunately these books are still under copyright and we cannot reproduce them without licenses. We are looking into it. In the meantime, please send your favorite author a note encouraging them to grant us a licensing agreement!
What other styles do you have planned?
Follow us on Facebook and Twitter to be better informed! We often pick styles based on popular demand, so speak up when we ask!
Is your item American-made?
Yes! Our scarf and glove fabric is custom made just for us in the U.S.A. Some of our tees are constructed outside the U.S., however every item is printed and finished by hand in Portland, Oregon. This is how we ensure the highest quality for you.
Do you offer discounts?
We do occasionally have special deals for our newsletter subscribers and friends on social media.
Do you keep my data safe?
We are proud to offer FREE SHIPPING on domestic U.S. orders of $50 or more! Free shipping is available on International orders of $100 or greater.
- Orders ship out within 1-3 business days unless otherwise specified in the product listing. Often they will ship sooner.
- You will receive an email and tracking number at that time.
- Domestic orders typically take 2-3 days to arrive once shipped.
- International orders have occasionally taken 8-10 weeks to arrive, but are usually much quicker. Please be patient.
- Import duties are the responsibility of the buyer. If this changes your decision, please cancel your order before it is shipped and we will happily refund in full.
- Orders from outside of the US & Canada usually cannot be tracked past Los Angeles. That is the point in which they leave the States, after which packages are still in transit, but can't be be tracked. Please let us know before we ship your item if this is an issue.
- If you order two or more scarves, they may be shipped in different packages and you will get two separate email confirmations & tracking numbers.
SPECIAL NOTE TO U.K. BUYERS: Occasionally U.K. buyers have had their packages spot-checked by the Royal Mail who will then charge you an £8 fee on top of VAT import duties before the package is delivered. This makes us sad, but unfortunately there's nothing we can do about it. If you're not willing to risk it, please let us know before we ship and we will refund your order. (For details see this page on the Royal Mail website.)
Returns, Refunds, and Exchanges
We offer refunds or exchanges for any reason within one week
of order delivery with the important exception of a following:
- We do not refund shipping fees.
- Gift exchanges will be invoiced for the cost of shipping.
- Washed or worn items cannot be returned.
- If we accidentally send you the wrong item, we will create a return label for you at no cost. Once the item has been mailed we will ship a replacement.
- We do not replace or refund items marked as "Delivered" by the postal service.
- If you would like to exchange an item, we can create a return label for you and refund your initial order minus the cost of return shipping once it is received back. You will then be free to purchase your desired piece.
- Have an issue not listed here? Please contact us and we will do our very best best to make things right. Our goal is happy customers!